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Welcome to ClickFunnels Support!


To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

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Properly Testing Your Funnel

Gina M
  • Updated
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Learning how to properly test your funnel is important to ensure your funnel is working as intended. In this article, we will be going over the recommended steps to test your funnel. For this demonstration, we will be using an Optin Funnel, however, the practices outlined here apply for all funnel types. 

 

Prior to getting started, you will need to have the following:

Step 1: Test Your Funnel

1. Go to your funnels and select the Optin funnel you wish to test. 

2. Load the Optin Page in an incognito window by right-clicking on the preview icon next to the step’s URL. 

Important Note: Testing in an Incognito window will prevent caching issues and the ClickFunnels system will recognize you as a completely new Visitor.


Testing_Your_Funnel_1.png

 

Testing_Your_Funnel_2.png

 

3. Submit a test using a unique email address. 

It’s recommended to simulate that a new lead is coming into the funnel with every test. In order to simulate this, ClickFunnels needs a unique email address to be submitted during the test. In order to make an email address unique, you can add +1, +2, +3 before the @, and so on for every test.


For example: mail+1@gmail.com, mail+2@gmail.com, etc.

4. Check the Contacts tab of your funnel and confirm if the new test contact was added.

Testing_Your_Funnel_3.png

 

You can also use other browsers to test your funnel. Keep in mind that Google Chrome is the recommended browser when using ClickFunnels, however, if you are testing your funnel in other browsers you should also follow the steps above.

 

If the test contact wasn’t saved, please review this troubleshooting document.

 

If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

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