SSL Troubleshooting - Domain Stuck "Securing"

This article is intended for troubleshooting a domain that is stuck "securing" in your ClickFunnels account.

Why you would need this

If you have a domain in your account that shows it's still securing after setting it up, this will help you troubleshoot the most common problems. 

What you will need

• A Custom Domain

Note: Please visit our Domain FAQ here before going through this troubleshooting article.

Possible Solution #1: Verifying your SSL.

• In ClickFunnels, a domain’s SSL status must be manually verified for it to complete.
• Navigate to your Account Settings and select “Domains.”
• From your Domain Settings, click on the gear icon next to the domain you wish to edit.

• Under SSL, click to “Expand.”

• Click on the “Check Now” button -the page will refresh.

• Expand your SSL menu again.
• You should get a message verifying the domain is secure:

• If your domain has been “Verified” for at least 5-10 minutes, this should solve your SSL status.
• If it does not, proceed to Solution #2.

Possible Solution #2: Checking Your CNAME Record.

• When creating a CNAME record, you’re telling your domain where to direct traffic for that record.
• So, if your domain is www.domain.com and you created a CNAME record according to this article, you would have pointed “www” to “target.clickfunnels.com” (no quotes).

• After creating this record, it is essential that you do not change the record. Otherwise, it will no longer direct to ClickFunnels.
• To confirm your CNAME record is still pointing to ClickFunnels, you can visit https://www.whatsmydns.net/.
• From this site, select CNAME from the dropdown.

• Enter your domain into the search bar and click “Search.”
• You should see everything pointing to “target.clickfunnels.com.”

• If there are “red x’s” instead, please review your CNAME record setup here.
• When your record is properly connected, wait at least 5 minutes and then follow Possible Solution #1 above.

Note: SSL Certificates Can Take Up To 72 Hours To Be Issued.

What you can do now

• Remove a custom domain
• Troubleshoot an incomplete domain

If you’re still running into trouble securing your domain, please open up a ticket with our Support Team and we’ll be happy to help you investigate this from there.