SSL Troubleshooting - Domain Stuck "Securing"

This article is intended for troubleshooting a domain that is stuck "securing" in your ClickFunnels account.

Why you would need this

If you have a domain in your account that shows it's still securing after setting it up, this will help you troubleshoot the most common problems and ensure your domain gets secured. 

What you will need

• A Custom Domain

Note: Please visit our Domain FAQ here before going through this troubleshooting article.

Possible Solution #1: Verifying your SSL.

• In ClickFunnels, a domain’s SSL status must be manually verified for it to complete.
• Navigate to your Account Settings and select “Domains.”
• From your Domain Settings, click on the gear icon next to the domain you wish to edit.

• Under SSL, click to “Expand.”

• Click on the “Check Now” button -the page will refresh.

• Expand your SSL menu again.
• You should get a message verifying the domain is secure:

• If your domain has been “Verified” for at least 5-10 minutes, this should solve your SSL status.
• If it does not, proceed to Solution #2.

Possible Solution #2: Checking Your CNAME Record.

• When creating a CNAME record, you’re telling your domain where to direct traffic for that record.
• So, if your domain is www.domain.com and you created a CNAME record according to this article, you would have pointed “www” to “target.clickfunnels.com” (no quotes).

• After creating this record, it is essential that you do not change the record. Otherwise, it will no longer direct to ClickFunnels.
• To confirm your CNAME record is still pointing to ClickFunnels, you can visit https://www.whatsmydns.net/.
• From this site, select CNAME from the dropdown.

• Enter your domain into the search bar and click “Search.”
• You should see everything pointing to “target.clickfunnels.com.”

• If there are “red x’s” instead, please review your CNAME record setup here.
• When your record is properly connected, wait at least 5 minutes and then follow Possible Solution #1 above.

Note: SSL Certificates Can Take Up To 72 Hours To Be Issued.

What you can do now

• Remove a custom domain
• Troubleshoot an incomplete domain

If you’re still running into trouble securing your domain, please open up a ticket with our Support Team and we’ll be happy to help you investigate this from there.