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Welcome to ClickFunnels Support!


To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

Articles in this section

SSL Troubleshooting - Domain Stuck "Securing"

James Wrest
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Troubleshoot a domain stuck "securing" in your ClickFunnels account. If you have a domain in your account that shows it's still securing after setting it up, this will help you troubleshoot the most common problems and ensure your domain gets secured. 

What you will need

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Note: Please visit our Domain FAQ here before going through this troubleshooting article.

Possible Solution #1: Verifying your SSL

  • In ClickFunnels, a domain’s SSL status must be manually verified for it to complete.
  • Navigate to your Account Settings and select “Domains.”
  • From your Domain Settings, click on the gear icon next to the domain you wish to edit.

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  • Under SSL, click to “Expand.”

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  • Click on the “Check Now” button -the page will refresh.

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  • Expand your SSL menu again.
  • You should get a message verifying the domain is secure:

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  • If your domain has been “Verified” for at least 5-10 minutes, this should solve your SSL status.
  • If it does not, proceed to Solution #2.

Possible Solution #2: Checking Your CNAME Record.

  • When creating a CNAME record, you’re telling your domain where to direct traffic for that record.
  • So, if your domain is www.domain.com and you created a CNAME record according to this article, you would have pointed “www” to “target.clickfunnels.com” (no quotes).

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  • After creating this record, it is essential that you do not change the record. Otherwise, it will no longer direct to ClickFunnels.
  • To confirm your CNAME record is still pointing to ClickFunnels, you can visit https://www.whatsmydns.net/.
  • From this site, select CNAME from the dropdown.

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  • Enter your domain into the search bar and click “Search.”
  • You should see everything pointing to “target.clickfunnels.com.”

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  • If there are “red x’s” instead, please review your CNAME record setup here:
  • When your record is properly connected, wait at least 5 minutes and then follow Possible Solution #1 above.

Note: SSL Certificates Can Take Up To 72 Hours To Be Issued.

What you can do now

 

If you’re still running into trouble securing your domain, please open up a ticket with our Support Team and we’ll be happy to help you investigate this from there.

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