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To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

Articles in this section

Remove A Custom Domain from ClickFunnels

Joseph Macolino
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Learn to remove a custom domain from ClickFunnels. With this, you can remove a previously added domain from your external registrar to continue using in that registrar.

If you previously added a custom domain you own outside of ClickFunnels, this article will teach you how to remove that domain. This way, you can use your domain on another site.

What you will need

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Step 1. Remove Your Custom Domain

  • From within your ClickFunnels Account Settings, click on "Domains."
  • Navigate to the domain you wish to remove and click the gear icon to the right of the domain.
  • To Remove Domain, click "Expand."
  • Click "Yes, delete this domain."

 remove_domain.gif

Step 2. Remove Your CNAME Record

  • From within your domain registrar, navigate to your DNS management screen.
  • Select the CNAME record you wish to remove. 
  • If it's the "www" subdomain, edit the record and point to your root domain.
  • If it's a different subdomain, delete the CNAME record. 
Note: the removal of this will vary depending on your DNS registrar. Please consult the section below to locate your specific registrar for record management help or contact your domain registrar for additional support.

What you can do now

 

If you’re still running into trouble securing your domain, please open up a ticket with our Support Team and we’ll be happy to help you investigate this from there.

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