×

Welcome to ClickFunnels Support!


To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

Articles in this section

See more

Finding Survey Responses

Eduardo Duarte
  • Updated
Follow

Contacts


When taking your leads through a survey, ClickFunnels will collect the leads’ responses and save the information in their Contact Profile. In this article, we will cover how you can locate the leads’ responses when completing a survey in your funnel. Finding survey responses is useful to evaluate results if you are running an ask campaign or if you need to qualify your leads.

 

By the end of this document, you should be able to answer:

  • How do I locate a lead’s survey responses?

  • Why would I need to locate survey responses?

  • What do I need in order to locate the leads' survey responses? 

 

Prior to getting started, you will need to have the following:

 

Please watch the video below, in full screen:

 


Locating Survey Responses Within ClickFunnels:

1. Hover over ClickFunnels and click on Funnels.

 

CS_SCS_-_Finding_Survey_Responses_-_Finding_Survey_Responses_3.jpeg

 

 

2. Locate the funnel with the survey.

 

 

 

3. Click on the CONTACTS tab.

 

CS_SCS_-_Finding_Survey_Responses_-_Finding_Survey_Responses_1.jpeg

 

 

4. Locate the desired contact and click on EDIT.

 

CS_SCS_-_Providing_Leads_With_Survey_Results_-_Edit_Button__1_.jpeg

 

 

5. Scroll down to the ADDITIONAL INFO section.

 

CS_SCS_-_Finding_Survey_Responses_-_Finding_Survey_Responses_7.jpg

 

 

6. You should see two fields, one for every question and a corresponding field for the answer.

 

CS_SCS_-_Finding_Survey_Responses_-_Finding_Survey_Responses_5.jpg

 

 

 

Here are the key takeaways for this document:

  • When taking your leads through a survey, ClickFunnels will collect the leads’ responses and save the information in their Contact Profile.

  • The survey responses can be located under the Additional Information section in the Contact Profiles.

 

 

 If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

Related articles