Learn how to edit or remove the default email when a product is purchased.
The fulfillment email is created automatically for each product and will send automatically when your customer purchases your product(s).
Each product will have it's own fulfillment email that can be edited or removed.
What you will need:
Product(s) on Clickfunnels order page/step. Click here to learn how to add a product to your funnel.
Option 1: Edit The Fulfillment Email
- Go to your order funnel step or an upsell/downsell funnel step.
- Click on the Products tab.
- Click on Edit next to your product.
- Click on the Fulfillment Email tab.
- Edit the Subject.
- Add/Edit the HTML Body. (Click the <> icon to edit the html)
Note: #PRODUCT_THANK_YOU_PAGE# is a merge tag that will dynamically update with the URL of the default thank you page created by automatically by the system.
You can use this link and/or add in your own links as needed.
- Select a Thank You Page or a Membership Area in the drop down.
- Click on Update Product.
This will update the #PRODUCT_THANK_YOU_PAGE# merge tag as well as the Access Purchase link on an Order Confirmation page.
Pro Tip #1: If your page is NOT a thank you page type, it will not show as an option to select in the drop down.
Pro Tip #2: An SMTP integration is required to send the fulfillment email from your own email address instead of the default Clickfunnels email address.
Click here to learn how to add an SMTP integration.
Option 2: Remove The Fulfillment Email
- Delete the Subject.
- Delete the HTML Body message.
If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.