Prior to contacting support, please make sure that you search through our Knowledge Base.
What you will need:
- Clickfunnels Account. Click here to learn how to get started.
- Make sure to only have 1 support request or question per thread. If you have additional questions, please submit them as a new conversation.
- Please only submit one request for the same issue. Submitting extra requests for the same issue creates extra work for our support agents and slows down response time for you and other users.
How To Contact Support
- Support is generally available Monday - Friday, 9:00AM - 5:00PM (EST).
- From within your Clickfunnels account, Select Get Help from the Help menu.
- Or click on the Get Help icon in the bottom right corner of the screen.
- Enter your full question and click Continue.
- Review the recommended help articles for a solution.
- Click on I Still Need Help or Solved as needed.
- Select the appropriate option from the dropdown menus and submit your ticket.
Note: If you would like to pause or cancel your account, select the [Non-Technical] Billing Support option.
How to Expedite Your Support Request
To expedite your support request and get you on the path to building profitable funnels it's important to provide as much detail as possible about what is going on.
In most cases, we need the following information:
- Your ClickFunnels account email address
- Name of the Funnel
- Name of the Funnel Step
- Live Page URL (not the URL inside the app)
- What is the expected outcome
Case Specific Information
- Login details for any 3rd party integrations
- Domain names
When troubleshooting complex issues, we strongly recommend that you record a video describing the issue and/or recreating the issue for our customer service team.
Free Recording Tools:
Marketing / Strategy / Traffic Questions
It’s also important for you to know that our technical support staff will not be able to provide you with any marketing or strategic advice.
To receive this advice we recommend that you ask in our Facebook group of over 100,000+ experienced marketers, entrepreneurs, business owners, and ClickFunnels users.
You can join here: https://www.facebook.com/groups/ClickFunnels/
If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.