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Welcome to ClickFunnels Support!


To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

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Incorrect Image Titles Pulled by Facebook and Social Media

Irina
  • Updated
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Learn how to resolve incorrect images and/or titles pulled by Facebook and Social Media. If you are experiencing incorrect images and/or titles being pulled by Facebook or other Social Media Platforms.

What you will need:

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Step 1: Set up your SEO/Meta Data 

  • Inside your Funnel Page Editor
  • Go To Settings >
  • Select SEO/Meta Data
  • Fill in the Title, Description, Keywords, Author
  • Add Social Image

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Note: If you have properly set and saved your SEO and social media settings inside of ClickFunnels (Editor > Settings), but a given social media service is still not pulling in the right information, then there is definitely a caching issue (on their side).

Step 2: Use the Facebook Debugger Tool

While each social media site handles this issue differently (most just make you wait), Facebook has a handy tool to force update the cache of your page:

  1. Go to the Facebook debugger tool: https://developers.facebook.com/tools/debug
  2. Enter the URL of the page that is acting up and not pulling in the right data/images.
  3. Click on Debug a few times (yes, you sometimes need to do it more than once).
  4. You may also need to use the Funnel Step URL and the Page Variation URL. (The Page Variation URL is the one that displays in the address bar when you visit the page).

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Note: Make sure that your designated Facebook share image is larger than 200px x 200px.

What you can do now:

If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

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