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Welcome to ClickFunnels Support!


To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

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Why Won't My Links Save In The Editor?

Gina M
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Learn to troubleshoot funnel links that either don't work on the live page or won't save properly when added. If you have links added to your funnel are not working as intended, this article is made to help you fix those links and ensure they work as intended.  

 

Prior to getting started, you will need the following:

Possible Solution #1: Make Sure You're Using The Full Link

  • The first thing you want to do whenever a link doesn't work in ClickFunnels is to copy the link and paste it directly in your URL bar.
  • If it doesn't work from there, you'll want to revisit the source and make sure you have the correct link.
  • If you do have the correct link, you'll need to make sure you're following proper link format within ClickFunnels.
  • Specifically, ClickFunnels requires you to paste the entire link, including "HTTP/HTTPS."
  • Navigate to the link within your page editor and click on the link settings. 
  • If you just have the partial link (i.e. www.clickfunnels.com) it will not link properly within the funnel page.
  • Ensure you have the full link included (i.e. https://www.clickfunnels.com). 
  • After adding in the full link, make sure to save your funnel. 

Possible Solution #2: Paste Using Your Keyboard Commands

  • If you are pasting the full link but it's still not working or it seems the link is not saving, it may be due to how you're pasting your link.
  • In ClickFunnels, you need to use your keyboard commands to paste the link, not your mouse.
  • On a PC you would use Control+V when pasting a link.
  • On a Mac, you would use Command+V. 
  • After pasting your full link with this method, make sure to save your changes. 

Possible Solution #3: Removing Unwanted Spacing

  • When you go to add a link in ClickFunnels, you'll notice that by default the field will have a "#" symbol as a placeholder.
  • If pasting an external link, you must REMOVE this "#" symbol. In other words, the link should appear as "https://www.clickfunnels.com" and NOT "#https://www.clickfunnels.com." 
  • If you see a "#" symbol at the start, remove it.
  • After removing this symbol, also ensure there are no blank spaces before or after the link. 
  • After fixing, always make sure to save your changes. 

If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

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