Why Won't My Tracking Codes Save?

If your tracking code is disappearing learn what could be causing this to happen. If your code is disappearing after saving it in Editor > Settings > Tracking Codes (or in a Custom HTML element or Custom JS element in the Editor).

What you will need:

• A Third Party Tracking Code.

Step 1: Double-Check Your Tags And Code Are Complete and Valid 

• Make sure your tags and code are complete and valid. Even a missing < or ; could break your code.

Step 2: Paste Your Code Using Keyboard Commands 

• Make sure to paste your code using keyboard commands, and not your mouse (in other words, don't use the right-click of the mouse to paste the code). This is Command + V on the Mac, and Control + V on the PC.

What you can do now:

• Add Tracking Pixel

 If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.