If your tracking code is disappearing learn what could be causing this to happen. If your code is disappearing after saving it in Editor > Settings > Tracking Codes (or in a Custom HTML element or Custom JS element in the Editor).
Prior To Getting Started, You Will Need The Following:
Step 1: Double-Check Your Tags And Code Are Complete and Valid
- Make sure your tags and code are complete and valid. Even a missing < or ; could break your code.
Step 2: Paste Your Code Using Keyboard Commands
- Make sure to paste your code using keyboard commands, and not your mouse (in other words, don't use the right-click of the mouse to paste the code). This is Command + V on the Mac, and Control + V on the PC.
If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.