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Welcome to ClickFunnels Support!


To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

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ClickFunnels Sticky Cookie

Yashica Burgess
  • Updated
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When you send people to a link using ClickFunnels, we apply sticky cookies to you and your visitor's browsers for several reasons such as tracking, quick checkouts, member logins, and advanced product features. 


Prior to getting started, you will need the following:

StickyCookie_Infographic__1_.jpg

 

ClickFunnels Sticky Cookie

  1. The sticky cookie allows affiliates to get a 'passive' affiliate commission when sending an offer to our community, and you have the active sticky cookie on file for whoever makes a purchase.
  2. Affiliate Cookie Rules: You must use your affiliate link to have your cookies applied and also to be eligible for commissions.
  3. Your prospect must click on and use your affiliate link for your cookie to be applied.
  4. The last affiliate link click by the prospect that directly leads to purchase will be used to assign credit for that sale.
  5. Affiliate Cookies will expire 45 days after being set for commissions to be recorded.

 

If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

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