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Welcome to ClickFunnels Support!


To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

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Create Your First Zap in Zapier

Joseph Macolino
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Learn to create your first Zap in Zapier. With this, you can create a connection between ClickFunnels and hundreds of 3rd party applications through a Zapier webhook.

If you've integrated Zapier with ClickFunnels, this will teach you the process of creating a Zap. This way, you can connect with one of the hundreds of third-party applications available in Zapier.

What you will need

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Note: we are unable to offer support for specific app connections within Zapier. Since the setup is done within your Zapier account, this article meant to offer an example connection to get started.

Step 1. Setup Your Connection with ClickFunnels

  • While logged into Zapier, click the "Make a Zap!" button. 
  • Select "ClickFunnels" for the first step. 
  • Select Your Trigger.
  • Select the Funnel and Funnel Step. 
  • Test your connection.
zapier_first_zap.gif
Note: Right now, Zapier triggers for outbound ClickFunnels activity is limited to the following:
  • New Failed Purchase (triggers when a failed purchase is made in a funnel).
  • New Contact Activity (triggers when Contact activity record is created or when a contact is updated, i.e. visiting a new funnel step, making a purchase, etc. See Troubleshooting notes below).
  • New Successful Purchase (Triggers when a successful Purchase is made in a funnel).

Step 2. Connect with Another App

  • For trouble with specific Zapier connections, make sure to consult Zapier support or a qualified developer.
Note: For specific Zap Instructions, check out the articles below.

What you can do now

Troubleshooting Tips

Note: Because of how the funnel flow mechanism inside of ClickFunnels functions, every time a contact moves to a new step in your funnel, it will fire your Zap inside of Zapier unless you specify the exact funnel step in step 1 of your Zap. 
 
If you have several funnels in your account, please allow several minutes for the funnels list to populate inside of Zapier. 
 
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If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

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