Why Is My Order Form Not Submitting?

What you will need

• An Order Form Page
• Review The Payment Gateway FAQ

Possible Solution #1: You're Missing Key Elements

• On an Order Form page, in particular, there are several key elements you must have present:
  
  • Select Product 2.0
  • Email
  • Credit Card Form
  • Button (set to "Submit Order")

• You can have additional elements as well, but these four are necessary to ensure your Order Form works properly.
• If one or more is missing, make sure to add it to the page.
• If none are missing, make sure to confirm the Product Selection element is a "Select Product 2.0" elements. Sometimes, an older template may have an outdated product selector.
• Next, remove your Credit Card Form (pointed to in the image below) and re-add that form.

• Finally, confirm your button is really set to "Submit Order."
• Once all this is corrected, save your changes and test in an incognito window.

Possible Solution #2: Is There Custom Code On Your Page?

• Since an Order Form uses a higher level of security, using custom, 3rd party code can often interfere with the submission process.
• Knowing this, make sure to go through both your custom Javascript/HTML fields and your "Tracking Codes" field to remove anything.
• Afterward, you can test to see if the page works properly.

• Next, check your "Settings" and make sure to clear out any "Tracking Codes" in there.
• Once these codes are removed, make sure to test your order form again.

Possible Solution #3: You Have An Incomplete Integration Setup

• Another reason your funnel might fail to submit is due to an incomplete integration setup on your funnel step.
• Navigate to your "Integrations" settings and click to view your on-page integration.
• If there is an integration not marked "Connected," you'll need to remove and re-add your integration.

• Please note, it is recommended you not connect an email integration in your Order Form page like this. Instead, you should look at setting an email integration in your product.
• If there is no integration, proceed to Possible Solution #4.

Possible Solution #4: Check Your Custom Form Fields

• If you have custom form fields on your page, it's possible one or more of those fields could be interfering with the submission.
• Specifically, you must ensure your Custom Type Name is filled in.
• Also, your Custom Type Name must include ONLY letters and numbers with no special characters.

• If this field is blank or includes characters other than letters or numbers, make sure to fix this and save your page.
• Afterward, you can retest your page to ensure it submits.
• If it still gets stuck, please proceed to Possible Solution #5.

Possible Solution #5: Mobile And Desktop Only Fields

• Though you can use different elements for Mobile and Desktop only in our editor, sometimes these elements can interfere on an Order Form.
• Specifically, you should only have one of each of the required page elements:
  • Select Product 2.0
  • Email
  • Credit Card Form
  • Button (set to "Submit Order")
• If you have a mobile and desktop version of these elements, make sure to merge them into one.
• Additionally, other "required" fields that you have marked as one page vs. the other can cause errors, so look to combine them as well.

What you can do now

• Troubleshoot a "missing purchase" error
• Explore ClickFunnels FAQ and common terms

If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.