×

Welcome to ClickFunnels Support!


To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

Articles in this section

See more

1and1 CNAME Record

Joseph Macolino
  • Updated
Follow

This article will teach you how to connect your main domain registered through 1and1 with ClickFunnels.

You'll need to do this if you want to use a branded domain as your custom domain in ClickFunnels, which can help make your funnel unique and stand out with its own branding.

What you will need

Don't have a ClickFunnels account yet? Get a 14-Day FREE Trial now! 
Note: this article is intended to teach you how to connect your main domain. If you create a CNAME record as shown here for "www" your main website will ONLY point to ClickFunnels. If you have an existing website at this destination you wish to keep, it is recommended you set up a subdomain instead.

Step 1. Create a Cname Record

  • From within your 1and1 Account, click on "Manage Domain" in the middle of the screen.
  • Click "DNS" along the navigation menu.
  • Locate the A record with the "www" Host Name. 
  • Click the gear icon to the right of this record and click "Delete Record."
  • On the next screen, click "Delete."
  • Select "Add record."
  • Click "CNAME."
  • Enter www as the Host Name.
  • Enter target.clickfunnels.com as Points To value.
  • Leave TTL at 1 hour.
  • Click "Save." 
  • You may get a "service will be disabled" message. Scroll down and click "Save" again if this appears.
  • Once back on your DNS screen, confirm the new CNAME record for WWW exists.

1and1_root_domain.gif

Step 2. Forward Your Root Domain

  • From your DNS screen, scroll up above the DNS navigation and click "Adjust Destination."
  • Click "Forward Domain."
  • Under Redirect to destination enter "https://www.domain.com" (replace "domain" with your root domain name).
  • Click "Save." 

1and1_redirect.gif

What you can do now

 

If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

Related articles