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To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


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Clear your browser cache and cookies

Gina M
  • Updated
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Learn how to clear your browser Cache/Cookies. You can delete your browser's cache or cookies for a better experience using ClickFunnels. 

What you will need:

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In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below. 

Note: Clearing your web browser's cache, cookies, and history may remove data such as the following: Saved Passwords/ Address Bar Predictions (Chrome, Firefox), Shopping Cart Contents.

Chrome

​​

  1. In the browser bar, enter 
     chrome://settings/clearBrowserData
  2. At the top of the "Clear browsing data" window, click Advanced.
  3. Select the following
    • Browsing history (optional)
    • Download history (optional)
    • Cookies and other site data (Recommended)
    • Cached images and files (Recommended) 

    From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.

  4. Click Clear Browsing Data.
  5. Exit/quit all browser windows and re-open the browser.

 

Firefox

​​

  1. From the History menu, select Clear Recent History. If the menu bar is hidden, press ALT to make it visible.
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.

 

Microsoft Edge

​​

  1. To view your browsing history, select Favorites  > History.
  2. Select Clear History.
  3. Choose the types of data you want to remove from your PC, then select Clear.
  4. If you use Cortana and want to clear browsing history that's stored in the cloud, select Change what Microsoft Edge knows about me in the cloud, then select Clear activity.

 

Internet Explorer 

​​

  1. Select Tools > Safety > Delete browsing history. If the menu bar is hidden, press Alt to make it visible.
  2. Deselect Preserve Favorites website data, and select
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  4. Exit/quit all browser windows and re-open the browser.

 

Opera

​​

  1. From the Opera menu, select Settings, and then Delete Private Data....
  2. In the dialog box that opens, select the items you want to clear, and then click Delete.
  3. Exit/quit all browser windows and re-open the browser. 

 

Safari

​

  1. From the Safari menu, select Clear History or Clear History and Website Data.
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely. 

What you can do now:

​ If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

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