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To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

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Average Cart Value

Yashica Burgess
  • Updated
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The average cart value is a calculation featured in the stats area of your funnel. This calculation shows the average amount that is collected per customer throughout your entire funnel. This article will show where you can view the average cart value as well as how the average is calculated.

 

The average cart value is calculated by dividing the Gross Sales (total revenue, including upsells/downsells) divided by the number of sales on the order page.

 

Example: If the total revenue for your funnel came to $150 USD, and there were 12 sales on your order page, then the average cart value would come to $12.50 USD:

$150 / 12 = $12.50

 

Step 1: View Funnel Stats

1. Hover over the ClickFunnels tab at the top of the dashboard and click Funnels.

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2. Select the sales funnel for which you would like to view the stats by:

  • Using the search feature

  • Scrolling down the list of funnels and clicking on the funnel’s name

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3. Click the Stats tab near the top center of your funnel dashboard.

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4. The average cart value will be one of the three featured stats at the top of the Stats page.

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You can view your funnel’s average cart value for a specific period of time by adjusting the stats filter.

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More information on Urchin Tracking Module (UTM Parameters) can be found by clicking the link here.

 

Important Note: If the payment gateway used is in test mode, then you will only see stats for your test mode purchases. Turn off test mode in order to see your live funnel’s stats:

 

  • Click the Settings tab in the upper right-hand corner of your funnel dashboard.

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  • Scroll to the integration you would like to stop testing and click the Test Mode button to toggle it off.

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 If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

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