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Welcome to ClickFunnels Support!


To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

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Why Won't My Changes Appear After Saving?

Keri
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Learn to troubleshoot your ClickFunnels pages if they are not showing changes on the preview/live page that you have made in the editor. Please review the solutions below for what might work. This article is intended to help you troubleshoot the most common solutions.

What you will need:

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  •  ClickFunnels Account 

Option 1: Testing or Previewing In an Incognito/Private Browser

  • When testing or previewing your funnels inside of ClickFunnels, it's important to always test in an incognito or private window. Caching of the page can sometimes cause you to not see the updated changes you have made in the editor. An incognito or private window is excellent for testing because they do not store browsing history therefor they do not cache. When an incognito or a private window is closed all the information is cleared out. 

The GIF below is an example of how to preview incognito in a Chrome browser. 

Screen_Recording_2020-03-25_at_08.42_PM.gif

Option 2: Clearing Browser Cache

  • You may be experiencing browser caching. Browser caching means that your browser is storing information on the backend to make your viewing process faster this can include images and other data from pages you visit often. For example when you are previewing or testing your ClickFunnels pages. Clearing your browser cache will help bring up the latest changes in your ClickFunnels pages when you preview or visit your Funnel URLS.
  • You can learn how to clear your browser cache HERE.

The GIF below is an example of how to clear cache in a Chrome browser. 

Screen_Recording_2020-03-26_at_10.37_AM.gif

 

Option 3: Recommended Browser when building in ClickFunnels

  • Chrome

What you can do now:

​ If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

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