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Welcome to ClickFunnels Support!


To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

Articles in this section

Get Help With Creating A New ClickFunnels Account

Yashica Burgess
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In this article, we will be going over how customers can register for a ClickFunnels account by going to ClickFunnels.com. Customers can also register if another ClickFunnels customer provides them with a link to a shared funnel.

 

As a customer, you will be offered a free 14-day trial when signing up for the ClickFunnels plan. Keep in mind you will only be provided with one (1) free 14-day trial per email address.

 

 

Registering with ClickFunnels:

1. Go to Clickfunnels.com

2. Click the blue-button that says Start 14 Day Free Trial Now: 
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3. Fill in the required fields and click Start Building My First Funnel!
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4. Next enter in your billing information. Please note that if you select the order bump or one time offer for advanced training you will be charged $47 immediately. If you do not want to be charged for it, please make sure it is not selected.


 

 

5. Select this option to agree to our Terms of service, Privacy policy and Affiliate agreement. Please click on those links to review it first. If you do not agree to it, please do not accept and you will not be able to create the account. If you do agree to it, please check the box.
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6. Once reviewed and confirmed, click on " Process My Payment and Information:

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7. You will be offered to watch a short onboarding video and to get a free t-shirt. To skip the videos if you wish by clicking No, thanks. I can create my own funnels just fine:



 

Your account is now registered using the ClickFunnels signup process at ClickFunnels.com


Registering with ClickFunnels from Shared Funnel URL:

 

1. Click on the Shared Funnel Link URL

*Note: A shared funnel is a feature, which allows you to very easily duplicate an entire funnel into your account from someone else's account.

  1. Fill in the required fields
  2. Click Start Your FREE 14 Day Trial

  1. Select the desired plan by clicking either the ClickFunnels or ClickFunnels Platinum option


  1. Complete billing form
  2. Click Activate My Account Now!:

  1. Choose between signing up for the One Funnel Away Challenge by selecting YES! Join the One Funnel Away Challenge or No, Thanks. I don’t want to join the One Funnel Away Challenge at a HUGE discount!:

  1. You will then be offered a free T-Shirt if you complete watching the demo/intro videos. You can skip the videos if they wish by clicking No, thanks. I’d rather just get started on my own:


Common errors when registering:

Our system is designed to only accept credit/debit cards, if you are using any other type of card it will most likely not work. There are a few common errors that you  could run into when registering for an account:

  • “Card is invalid” or “There was a problem processing your request. Please try again”

You may receive a “Card is invalid” or a “There was a problem processing your request. Please try again” error. This may occur during the payment part of the registration process. Our system runs a preliminary test to verify the validity of the card. If your bank blocks this test, or if any part of the card information is wrong, then it tells our system that the card is invalid.

Alternatively, sometimes the card does not support monthly charges and that is why your card could be declined. In this case, please reach out to your bank or card provider and let them know that you are trying to sign up for the program so that they will not block the test.

  • “This email address has been taken by another user.”

If you have already used an email address for a free 14-day trial but didn’t complete the signup process you will be prompted with a “This email address has been taken by another user” error and will be shown the following page:



Please try the following solutions:

  • Attempt to log in, and if your account is already canceled, you will be presented with our available plans to pick one and immediately reactivate the account using the billing info you entered when you first created the account.
  • Attempt to log in, and if you are prompted to enter your credit card info, that means you didn’t complete the signup process the first time. Once you enter your credit card info the account will start with the 14-day free trial.

 

 

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