×

Welcome to ClickFunnels Support!


To get you a solution as fast as possible please read and follow these guidelines prior to submitting a ticket. This sequence has been proven to get you solutions, very fast.


  1. Don’t Panic. All problems can be solved, and most can be found quickly within our Help Articles.


  2. Clear Your Cache. Please see our article on Clearing Your Browser Cache if you’re not familiar with how to do so. This quick and easy step is the first step to solving a number of issues.


  3. Review Your Settings and Steps. Many issues are caused by an unintentional miss-step, like not saving a change in settings or the editor. Please try the process again to see if the solution presents itself in the re-attempt.


  4. Submit a Ticket with All Relevant Information To get you an answer faster it’s important that our team has all relevant information including the issue that you’re experiencing, relevant links, screenshots, error messages, and images to show us what you see. Please also include the funnel, custom domain, integration related to your solution.



Our funnel heroes are often able to respond within 24 hours of submitting your question, Monday through Friday.

Articles in this section

See more

Troubleshooting Page Editor

Eduardo Duarte
  • Updated
Follow

Funnel Creation & Management

 


When the ClickFunnels Page Editor is getting stuck or won’t load, it can prevent you from being able to edit your funnel page. This could be caused by adding corrupted 3rd party custom code, having unsecure elements on the page, or even your browser’s cache. In this article, we will be going over the steps to troubleshoot Page Editor loading issues.

 

By the end of this document, you should be able to answer:

  • What can I do if the Page Editor is not loading?

  • What is the recommended browser to use with ClickFunnels?

  • How do I delete Chrome’s cache?

  • How do I restore my page to a previously saved version?

 

Prior to getting started, you will need to have the following:

 

 

Please watch the video below, in full screen:

 

 

When experiencing problems loading the Page Editor, first make sure you are using the recommended browser when working in ClickFunnels, Google Chrome. Then, we recommend you to follow the troubleshooting processes outlined here below:

 

Clearing Chrome’s Cache:

 

1. On your computer, open Chrome.

 

2. At the top right, click More or the three dots icon.

 

3_Dots_In_Chrome.png

 

3. Click More Tools.

 

More_Tools_Option.png

 

4. Select Clear Browsing Data.

 

Clear_Browsing_Data.png

 

5. Select a Time range. To delete everything, select All Time.

 

6. Check the boxes next to Cookies and other site data and Cached images and files.

 

Clear_Data_Button.png

 

7. Click Clear Data.

 

8. Try loading the ClickFunnels Page Editor.

 

 

If the previous steps don’t solve the problem, try restoring your page to a previously saved version. Up to five recent versions of your page will be available to restore from.

Important Note: Any changes that were made between versions will be lost.

 

Restoring Your Page To A Previously Saved Version:

 

1. Position yourself in the funnel step where you can’t load the Page Editor.

 

2. Click on the gear icon to EDIT PAGE SPLIT TEST SETTINGS.

 

edit_page_settings.png

 

3. Locate the desired version you wish to restore.

 

4. Click Restore.

 

Restore_Button.jpeg

 

5. Try loading the ClickFunnels Page Editor.

 

If you still can’t access the Page Editor, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.

 

 

 

Here are the key takeaways for this document:

  • The recommended browser when working with ClickFunnels is Chrome.

  • When restoring a page to a previous version, any changes made to your funnel page between versions will be lost.

  • Clearing your browser’s cache can sometimes resolve a Page Editor loading issue.

Related articles