0€ debit showing during 3D secure process

Jean-Loup Allemann

• December 13, 2022 10:22

We get every single day multiple calls or messages from customers who are worried that a 0€ amount is showing during the 3D secure process. They think it's a scam and this is surely hurting our conversions a lot.

 

I talked to stripe and this seems to be because CF does a SetupIntent call instead of a PaymentIntent call to the Stripe API. The Setup Intent stores the CC and then debits the amount with further API calls. The Payment Intent works a little differently and will create a payment, the CC can still be stored for later use (eg: for upsells). 

 

See the differences here : https://support.stripe.com/questions/payment-intents-api-vs-setup-intents-api

 

It seems that if you set the parameter below in the paymentIntent it would still store the CC details :

  'setup_future_usage' => 'off_session',

 

Would you be up for making this an option in the integration ? 

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  Robert Paisley FunnelHacker Community manager

  • December 13, 2022 15:35

  

  

  

  

  

  

  

  

  

  Oh Wow! Thank you, Jean-loup. 

  I'm Rob with the Education Team at ClickFunnels. Thank you so much for your suggestion to fix the 0 Eruro issue with Stripe. Your suggestion has been passed to the development team and they will take it under consideration for future updates.

  If you would like to help promote your suggestion to help give it priority over other suggestions, invite your friends and other FunnelHackers to upvote this post by clicking the up arrow on the top right-hand side of the post.

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  Caroline Vaglio

  • January 18, 2023 10:17

  We are facing the same problem as well and I can see in the official Facebook group that this issue has been reported to you since March 2021 !!!! You certainly MUST HAVE found a solution by now. Please advise ASAP as this is really blocking and our customers trust in undermined now. Thank you for your prompt assistance and prompt reply. Regards, 
  Caroline

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  Harry Whelchel

  • June 12, 2023 15:28

  I'm running into this issue as well with Stripe and Canadian customers in a one click upsell step in a funnel.

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  Kadda

  • September 20, 2023 09:07

  Are there any updates? I have this issue aswell!

   

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  Jean-Loup Allemann

  • September 20, 2023 10:27

  They don't seem very interested in solving this. I expect nothing from CF. We have calls everyday from customers who don't buy because of this. Since support is nonexistent, one day when I have time I'll decide to just go with another solution. 

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  Robert Paisley FunnelHacker Community manager

  • September 20, 2023 10:42

  

  

  

  

  

  

  

  

  

  Thank you all, 
  
  I have put in a request once again for this issue. Please continue to upvote the issue so the development team can see the urgency in addressing this issue. 
  
  Thank you for your patience and understanding. 

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