Occasionally, Optin Pages (or other pages) can remain stuck after a person opts-in and they never reach the next step in the funnel. In this article, you will learn and see what the Technical Support team at ClickFunnels would look for in order to troubleshoot and identify the reason for the page not functioning correctly.
Watch Video: https://www.loom.com/share/383d276edf154ec99f30608bd553ee85
When an Optin Page does not submit or does not continue to the next step in the funnel (Or any redirect you have in place), there are a number of things to look for. Please see the list below.
Additional Input Elements
If there are other input elements that are set to "Required" on a page and they are not being filled out, they will not allow the page to submit or move forward. Many times these elements are hidden. An easy way to determine if there are other elements that you may not be aware of is by clicking on the "Elements" tab seen in the top menu here: https://d.pr/kswXUb
Note: Sometimes a hidden element can be located in a hidden Section, Row, or Column. Be sure to check those as well in the same top menu mentioned above.
Keep in mind that if you have one Optin form for the Desktop-Side and another a separate one for the Mobile-Side, all input fields must be the same type. For example, if the Desktop-Side has a "First Name" type of field, the one on the Mobile-Side cannot be a "Full Name" field. They must be the same. See screenshot: https://d.pr/TB9C2O
Be sure to also look for "Checkbox Elements" set to required as well, as these will also lock up a page if not checked off. Many times these can be hidden in a Pop-Up as such: https://d.pr/R7nVLh
An incomplete integration on a page will also cause the page to lock up. To verify if you have an incomplete integration, click on Settings>Integrations. If there is a green checkmark, then that means there is an integration in place.
Once there, you can either complete the integration or delete it by clicking "Remove Integration" as shown here: https://d.pr/At2TAe. Be sure to click Save after removing it.
Occasionally, if there is a broken or incomplete code on the page, it can cause the page to lock up and/or produce an error. To check if there is code on the page, go to Settings>Tracking Code and verify in both the "Header" and Footer" code areas. We also recommend verifying in the Custom CSS area as well.
See screenshots below.
Tracking Code Area: https://d.pr/tcs10v
Custom CSS Area: https://d.pr/Q3mOUy
Note: Due to the nature of tracking codes and other custom codes, the support team at ClickFunnels is unable to assist with troubleshooting codes.
If verifying all the above scenarios does not provide a solution, please feel free to reach out to our support team.
Please sign in to leave a comment.